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The Ortonville Independent
Ortonville, Minnesota
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May 3, 2011     The Ortonville Independent
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May 3, 2011
 

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I1" Several customers of Farmers Mu- "Federated can do with the call. eral regulators to further investigate tual Telephone Company and Feder- "Even though Farmers and Feder- this problem. ated Telephone Cooperative have ated have no control over calls that are It is important that calling parties called and reported they are not receiv- not delivered, or delivered incorrectly open a trouble ticket with their own ing calls from their friends and family, to our customers, we understand the originating service provider when they Some businesses have received similar level of frustration our customers are determine they cannot reach the called complaints that their business cus- experiencing over this problem," said party or they experience poor call qual- tomers are not able to call them, cost- Kevin Beyer Federated and Farmersity. When reporting the problem to the ing the business lost sales, general manager, originating carrier or provider, the call- These problems usually appear in Both Farmers and Federated are ing party should include the following the form of the calling party hearing working with several state and national details: ringing, but the Farmers or Federated telecommunications trade associations Date and time of call customer hearing nothing. It can also to address this issue with the problem -The number that was used to place show up as the calling party hearing companies, the Minnesota Public Util- the call ringing, but only hearing dead air when ities .Commission, Minnesota Depart- -The number that was called the Farmers or Federated customer an- ment of Commerce, the Minnesota .Description of the problem (i.e. swers the phone. Soma other ways the Attorney General's Office and the Fed- dead air, ringing with no answer, etc) problem can appear are: eral Communications Commission. Consumers attempting to place calls 1. Unusually long call set-up times, Both Farmers and Federated have in- which do not connect or are experienc- sometimes as long as 50 seconds, vested significant time and resources to ing call quality issues are encouraged 2. Garbled, one way or otherwise advocate on behalf of its Customers to to call the same number using a differ- " poor quality voice on completed calls, state and federal regulators, ence service providei. 3. Inability to receive faxes This problem occurs on calls origi- 4. Missing or altered Caller ID in- nating using a variety of telephone formation, technologies including: land-line, wire- Ultimately, the calling customer's less, cable and Voice over Internet Pro- telecom company is responsible for de- tocol services such as Magic Jack. livering the call to Farmers' or Feder- Local Telecommunications companies ated's customer. Until that call is like Farmers and Federated are busy delivered, there is nothing Farmers or collecting data to provide state and fed- iiiiiiiii~:~'~:~:~'~ iiiii~i!iT~i ORTONVILLE'S MOOSE LODGE recently presented a check to the Ortonville Ambulance Service that will be used to purchase a new TV for training purposes. Pictured above from left to right is Moose Lodge Governor Dan Weise, Moose Lodge Junior Governor David Ellingson, "tim Sletten of the Ortonville Ambulance Service and Scott Huizenga Ortonville Ambulance Training Officer . They are holding Tommy Moose dolls that the Moose Lodge received through the Tommy Moose Community.Service Program that is given to calm young children during a crisis. Farmers and Federated are working hard to resolve this issue. In the end, EAGER BEAVERS 4-H CLUB, in Big Stone County, was awarded Outstanding Club of the Year of the Farmers and Federated have no control Southwest Region by the Minnesota 4-H Adult Volunteer Association. This is the second year in a row that the over calls that are either not delivered club has received this honor. The club has 36 members and 12 volunteers and leaders. The club organizational to them or delivered incorrectly. They leaders are Kristie Moberg and Heather Eastman. Pictured above receiving their award are, front row left to will continue to work with all the par- right, Hayley Souza, Suzanne Souza, Kesha Fahleen Schweer and Stephanie Schumacher. Back row, [eft to ties involved to get this issue perina- ri.ght, Audrey Souza, Ka)'la Moberg, Andrea Burman, Tammy Schumacher and Dorothy McCargo Freeman, PhD-State 4-H Program Leader. Big Stone County 4-H Clubs receiving Blue Ribbon Clubs were: Clever Clover 4-H Club, Beardsley Go Getters 4-H Club and the Toqua Troopers 4-H Club. f If you're happy and you know it... ...write a letter to the editor! OFF TO GET THEIR SPOTS were these boats heading north on Big Stone Lake for the start of the 5th Annual Border Walleye Challenge last Saturday. A field of 119 teams competed for the top prize of $3,800. Minnesota claimed their third straight win and will be displaying the traveling trophy at Bud's Bait in Ortonville. NOTICE FOR LOCATION OF BURIED FACILITIES FOR DIGGERS AND EXCAVATORS It's our policy to locate our buried facilities within the area we serve without charge to anyone planning to do digging or excavating in the area. When digging, however, if !!NO REQUEST!! for location is made to us and the facilities are damaged or made inoperative, the person or firm doing the digging or excavating will be responsible for the entire cost of the damage incurred. A request for location of buried facilities must be made by the individual(s) or firm doing the digging at least 48 hours in advance of the actual digging. When a request has been made for the location of buried facilities in accordance with the above requirements and the request is not responded to, any damage which occurs to the buried facilities shall be the responsibility of the company having failed to locate its buried facilities. All charges for relocating or rearranging buried facilities located on private right-of-way will be borne by the individual, firm or company requiring the change. ~!iiiii!!!iii~ 0 :TONVILLE 1-800-252-1166 Ortonville, Minnesota ralite Cooperative 1-800-950-8375 1-800-888-1300 Federated Telephone Cooperative Chokio, Minnesota Farmers Mutual Telephone Company Bellingham, Minnesota 1-800-374-7133 RESOURCES 1-800-889-9508 Page 12 INDEPENDENT Tuesday, May 3, 2011